BitRDP Refund Policy

🔹 30-Day Money-Back Guarantee

• Full refunds available within 30 days of initial purchase for:

  • VPS hosting plans (monthly/annual)

  • Unused additional IP addresses

• Processing time: 3-5 business days to original payment method

🔹 Non-Refundable Services

These payments are final:
❌ Domain registrations/transfers
❌ SSL certificates
❌ One-time setup fees
❌ Managed service add-ons
❌ Bandwidth overages

🔹 Partial Refunds

• Deductions apply for:

  • Used portion of monthly service

  • Abuse-related termination

  • Chargeback fees ($25 penalty)

🔹 How to Request a Refund

1. Email support@bitrdp.com with:

   • Invoice number

   • Reason for refund

   • Server IP (if applicable)

2. We’ll respond within 24 business hours

🔹 Special Cases

• Fraudulent purchases: Refunded after investigation

• Duplicate payments: 100% refund upon verification

🔹 Post-Refund Actions

• All data is permanently deleted upon refund approval

• You must remove DNS records pointing to our servers

🔹 Exceptions

No refunds if you violated our:

• Acceptable Use Policy

• Terms of Service

📌 Policy Highlights

✅ Transparent: Clear eligibility criteria
✅ Fair: Prorated for unused time
✅ Fast: Processed within 5 business days

Questions? Contact our billing team at support@bitrdp.com